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Customer Focused Service Workshop
Customer Service Workbook
Learners workbook
Lesson 1 - Customer Service - Getting Started
Lesson 1 Getting started Video (25:26)
Lesson 1 quiz
Lesson 2 - Indentify and Addressing Customer Needs
Lesson 2 - customer needs video lesson (40:21)
Lesson 2 quiz
Lesson 2 quiz - part 2
Lesson 3 - Customer Interactions
Lesson 3 - Customer Interactions (29:53)
Lesson 3 quiz
Lesson 3 quiz - part 2
Evaluation Form
Lesson 2 - customer needs video lesson
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